The Practice of Outsourcing and Service Delivery

Abstract

Outsourcing has taken center stage in realizing cost savings, quality management and efficiency among organizations [7], [13], and [18]. However, this has been contested by scholars like; [14] and [20] who confine outsourcing benefits to the cost element only. This study therefore, reexamines the effects of outsourcing as a practice on service delivery with focus on Colline Hotel MukonoUganda as a case. Specifically, the study assesses; (1) the motives for outsourcing at Colline Hotel Mukono, (2) the outsourcing process, (3) the contribution of outsourcing, and lastly, (4) the challenges of outsourcing at Colline Hotel Mukono. A cross-sectional research design was employed in the study, which majorly used qualitative methods of data collection and analysis. Findings indicated a positive effect between the practice of outsourcing and service delivery at Colline Hotel Mukono. The researchers therefore recommend that companies embrace the outsourcing practice in order to leverage service delivery.